Refund & Returns Policy Canada

At Shop KGlobal, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unopened, and in its original condition.
• The product must be returned in its original packaging.
• A valid proof of purchase or order number is required.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or damaged after delivery unless they are defective or received incorrectly.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare and cosmetic products
• Gift cards
• Clearance or final sale items
• Products marked as non-returnable
• Items damaged due to misuse or improper storage

Damaged or Incorrect Orders

If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your request and provide an appropriate solution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

If you need an exchange, please contact our customer support team before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong product was shipped.
• The product arrived damaged or defective.
• The return is the result of our error.

We recommend using a trackable shipping service when returning products.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Processing Time

Please allow up to 5 business days after we receive your returned item for inspection and processing.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return, please contact our customer support team through our Contact page.

We are committed to providing a smooth and reliable shopping experience for every customer.