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Find answers to common questions about our products, services, and policies.
Shopping Information - Korean Skincare FAQs Canada
We offer a carefully selected range of Korean skincare, beauty, personal care, household essentials, groceries, food & beverages, health & wellness products, baby care, and pet supplies. We continuously expand our collection to bring you trusted products from leading brands.
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and complete your payment securely.
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If your order has not yet been processed or shipped, you may request a modification or cancellation by contacting our customer support as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.
Payment Information
We accept a variety of secure payment methods, including Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, Google Pay, and other available payment options displayed during checkout.
Yes. All payments are processed through trusted and secure payment providers using industry-standard encryption. We do not store your complete credit or debit card information on our servers.
Yes. Eligible customers can choose Afterpay at checkout to split their purchase into convenient installments, subject to Afterpay’s approval and terms.
Order & Returns
Orders are typically processed within 1 to 2 business days after payment confirmation. Processing times may be longer during holidays or promotional periods.
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Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your delivery status.
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We accept returns on eligible items within 14 days of delivery. Products must be unused, unopened, and returned in their original packaging. Please review our Refund & Returns Policy for complete details.
If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery. Include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.
About KGlobal Inc.
KGlobal Inc. is an online shopping destination offering a carefully selected range of Korean skincare, beauty products, household essentials, groceries, health & wellness items, baby care, pet supplies, and more. We focus on providing quality products and a seamless shopping experience.
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Browse our products, add your favorite items to the shopping cart, and proceed to checkout. Enter your shipping details, choose your preferred payment method, and confirm your order securely.
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Once your order has been shipped, you’ll receive a confirmation email with your tracking number and shipping details so you can monitor your delivery.
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If your order hasn’t been processed or shipped, please contact our customer support as soon as possible. We’ll do our best to update or cancel your order.
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Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.
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You can reach our support team through the Contact page on our website. We’re here to help with questions about products, orders, shipping, returns, or payments.
Vendor Information
Becoming a vendor is easy. Simply click the Become a Vendor button, complete the registration form, and submit your application. Once approved, you can start listing and selling your products.
Yes. KGlobal Inc. charges a fixed 5% commission on every successful product sale made through our marketplace. The remaining balance is credited to the vendor according to our payout schedule. There are no hidden fees, and all applicable charges are clearly reflected in your vendor dashboard.
Vendor registration is subject to our current marketplace policies. Any applicable fees or commission rates will be clearly communicated during the registration process.
After your vendor account is approved, you’ll have access to a vendor dashboard where you can add products, update inventory, manage pricing, process orders, and track your sales.
Vendor payouts are processed according to our payout schedule after orders are completed and any applicable holding period has passed. Payment details can be viewed from your vendor dashboard.
Your vendor dashboard provides real-time access to orders, sales reports, earnings, inventory levels, and other useful business insights to help you manage your store efficiently.